JNB tries its best to improve SMS Authentication coverage. However, some countries and areas are currently not supported.
- If you cannot enable SMS Authentication, please enable Google Authentication
- If you have bound SMS Authentication, please take the following steps:
- Ensure the Cellphone has good signal, otherwise, please re-position to a better spot.
- Close Anti-virus software and/or firewall apps on your cellphone;
- Restart your cell phone.
If you still cannot receive SMS code, please reply to the support ticket with your cellphone number, machine type, IOS/Android version, and your location. JNB will respond to you as soon as possible.
For now, some countries are not supported by JNB’s SMS system. If this applies to you, please use the Google Authentication Verification to bind it to your JNB’s account for security.