If you deposit wrong coins in JNB:
- JNB does offer a token/coin recovery service.
- If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, JNB will solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
- If you wish to request JNB to recover your coins, please provide: your JNB account email, coin name, address, amount, txid(Critical), transaction screenshot and other documents as required.
- Please be patient as It may cost over couple of months to resure wrong coins.
- The recovery period will be much shorter if you deposit to HyperPay Wallet. So we recommend you to use HyperPay Wallet!