Here is the flow and procedure for changing your mobile number:
Any requests that do not meet these requirements will be rejected immediately.
Requirements for changing your e-mail:
1) You must have Level 2 Verification approved for your account.
2) You must have been Level 2 Verified for at least 24 hours
We will send a verification code to your original JNB mobile number to prove you are the account owner of the e-mail. Please enter the SMS code. Then please enter your new mobile number and click “Send SMS”, shown as below.
Please enter the code you received.
After approval please note that you will not be able to withdrawal from your account for 48 hours (2 days).
Any account making this request may be subject to additional review or scrutiny as deemed necessary and we reserve the right to reject any requests for security purposes.